+971 54 391 29 29
info@dostgo.ae
+971 54 391 29 29

Legal

Privacy Policy

Effective Date: November, 2025

1.   Scope & Core Principles

At Dost Go Limousine LLC, we value the trust you place in us when booking our premium transport services. This Privacy Policy outlines how we collect, process, use, and protect your personal data when you visit our website (www.dostgo.ae), interact with our customer support channels, or book our luxury chauffeur services.

Our services are tailored for adults and are not intended for use by minors.

 

2.   Data Controller & Privacy Contact

The entity responsible for handling your personal data under UAE data protection regulations is:

 

  • Company Name: Dost Go Limousine LLC
  • Location: Dubai, United Arab Emirates
  • General Inquiries & Bookings: info@dostgo.ae
  • Privacy & Data Rights Requests: info@dostgo.ae
  • Contact Phone: +971 54 391 2929

 

Because we do not have a dedicated Data Protection Officer, our central privacy management team reviews and addresses all data inquiries directly at the privacy contact email listed above.

 

3.   Data Security & Encryption Protocol

We implement robust, industry-standard technical and organizational security measures to protect your information against unauthorized access, loss, alteration, or disclosure. All data exchanges between your browser and our website are protected using Transport Layer Security (TLS/SSL) encryption.

 

4.   Automatic Data Collection (Browsing Logs)

When you navigate our website for informational purposes, our servers automatically log standard technical data transmitted by your browser. This “surf data” helps us maintain site security and optimize performance. It includes:

  • IP address and internet service provider
  • Operating system, browser type, and software version
  • Date, time stamp, and duration of your visit
  • Specific pages accessed on our domain
  • The referring website URL (the link that brought you to our site)

 

5.   Communications & Support Channels

To deliver a responsive luxury experience, we offer multiple communication touchpoints. If you reach out to us with inquiries, quote requests, or booking modifications, we process the personal information you share to fulfill your request. These channels include:

  • Direct Interaction: Phone (+971 54 391 2929) and Email (info@dostgo.ae)
  • Instant Messaging: WhatsApp Business and Facebook Messenger
  • On-Site Support: Live Chat features embedded on our website

 

6.   Data Processing for Bookings and Registered Accounts

When you book a luxury ride or create an account with Dost Go, we collect data necessary to complete the contract.

 

Data We Collect:

  • Identity Information: Full name, title, and corporate affiliation (if applicable)
  • Contact Information: Mobile phone number and email address
  • Logistical Details: Pickup and drop-off destinations, flight numbers, specific dates/times, and tailored trip preferences or instructions
  • Transaction Context: Chosen payment method metadata (e.g., transaction IDs, currency, and payment timestamps)

 

Disclosures to Third Parties:

We only share data with external entities when essential to fulfill your trip or manage operations:

 

  • Chauffeurs & Fleet Partners: Provided strictly with the necessary names, locations, and timings to execute your transport safely.
  • Technology Providers: Trusted cloud hosting platforms, web infrastructure services, and live chat system operators.

 

7.   Payment Processing & Fraud Defense

 

To accommodate our clients, we accept a wide variety of payment methods including Cash, Credit/Debit Cards, Online Payments, Bank Transfers, secure Payment Links, and established gateways like Stripe, Telr, and Network International.

All digital transactions are processed directly via these secure, PCI-DSS compliant third-party payment providers. Dost Go does not store raw credit card numbers on its servers. Payment metadata may be evaluated through localized fraud prevention tools to block fraudulent booking attempts.

 

8.   Marketing, Analytics, and Ad Pixels

With your explicit consent (where required by law), we utilize analytics tools and tracking tags to evaluate our marketing efficiency and improve our web performance. These systems include:

  • Google Analytics: To analyze aggregate visitor movements and site usage
  • Meta/Facebook Pixel & TikTok Pixel: To deliver relevant updates and target advertisements on social media platforms based on your website
  • Google Ads: To assess search engine marketing

 

You can opt out of promotional emails at any time by clicking the “unsubscribe” link included at the bottom of our communications.

 

9.   Data Storage Lifespan

Dost Go stores your personal information only as long as necessary to satisfy the purposes outlined in this policy, service your account, or satisfy legal, tax, and accounting mandates under United Arab Emirates commercial laws. Once data is no longer legally required or operationally useful, it is permanently deleted or securely anonymized.

 

10.   Your Rights Under UAE Law

Pursuant to UAE data privacy legislation, you possess specific legal entitlements regarding how companies handle your data. You may request:

  • Access: Review the personal records we hold about
  • Rectification: Correct errors or update outdated personal
  • Erasure: Request deletion of your data when it is no longer legally
  • Objection & Restriction: Stop or limit specific data processing
  • Consent Withdrawal: Revoke processing permissions you previously

 

To invoke any of these rights, please contact us directly at info@dostgo.ae. If you believe your data has been handled improperly, you retain the right to approach the UAE Data Office or your regional supervisory authority.

 

11.  Revisions to this Policy

We reserve the right to amend this Privacy Policy to mirror changes in legal frameworks or technical deployments. The current version will always be accessible directly on this page at www.dostgo.ae.

 

Cookie Policy

1.   What are Cookies and Pixels?

Cookies are compact text files stored on your device when you browse websites. Pixels (or tags) are snippets of code deployed by ad platforms to understand how visitors interact with web pages. Dost Go Limousine LLC utilizes these technologies to safeguard our platform, remember client preferences, and evaluate marketing campaigns.

 

2.   Categories of Cookies We Deploy

  • Essential Cookies: Crucial for fundamental site operations, including secure browsing, loading layout elements, and authenticating user sessions. Disabling these via your browser will break core site functions.
  • Functional Cookies: Allow our website to recall user selections (such as preferred language configurations or saved destination notes) to deliver an optimized user
  • Performance & Analytics Cookies: Powered primarily by tools like Google Analytics, these trace anonymous site navigation patterns to tell us which pages are popular and where visitors experience errors.
  • Marketing & Target Pixels: Deployed via Meta (Facebook), TikTok, and Google Ads to measure ad performance and serve relevant updates regarding our limousine services across social feeds and search platforms.

 

3.   Customizing Your Cookie Controls

You maintain total authority over cookie deployment:

 

  1. Browser Settings: You can configure your internet browser (e.g., Chrome, Safari, Edge) to reject or drop cookies entirely.
  2. Consent Banners: When first arriving at dostgo.ae, you can choose to accept or refuse performance and marketing cookies via our interactive preference banner.

Please note: Deactivating all cookies may prevent sections of our online booking engine from performing as intended


Effective Date: [November-2025]