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Legal Policy

# Legal Information

## Terms of Service

Welcome to DOST GO Limousine. These Terms of Service outline the terms and conditions governing your use of our transportation and limousine services. By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms of Service and all applicable laws and regulations of the United Arab Emirates. If you do not agree with these terms, please refrain from using our services.

### 1. Acceptance of Terms

By booking or using the services provided by DOST GO Limousine, you acknowledge and agree to be bound by these Terms of Service. Customers are responsible for ensuring that their use of our services complies with all applicable laws, regulations, and safety requirements in the United Arab Emirates.

### 2. Service Description

DOST GO Limousine provides professional, reliable, and comfortable transportation and chauffeur services in Dubai and across the UAE, including City Tours, Airport Transfers, School Pick & Drop, Hourly Hire, Event Transportation, VIP Transport, Hire a Driver, Corporate Transportation, Staff Transport, City Excursions, Airport Shuttle, Hotel Transfers, Wedding Transportation, Group Tours, Sports Events, School Picnics, Sightseeing Tours, and Cab Lift services. All services are subject to availability, applicable regulations, and the terms agreed upon at the time of booking.

### 3. Booking and Cancellation Policy

To make a booking with DOST GO Limousine, customers are required to provide accurate and complete information, including the required date, time, pick-up location, drop-off location, passenger details, and any other information necessary to provide the requested service. A booking will be considered confirmed once confirmation has been provided by DOST GO Limousine through an approved communication channel. Cancellation terms may vary depending on the type of service, booking conditions, timing, and agreed quotation. Applicable cancellation, no-show, waiting time, or booking modification charges may apply in accordance with the agreed booking terms.

### 4. Pricing and Payments

The prices for DOST GO Limousine services may vary depending on the vehicle type, service category, distance, duration, date, time, special requirements, and other applicable factors. Prices are subject to change, and the applicable price will be the price agreed upon or confirmed at the time of booking. Payment must be made according to the payment terms agreed between the customer and DOST GO Limousine. Failure to make payment within the agreed period may result in cancellation of the booking, suspension of services, or applicable additional charges.

### 5. Customer Responsibilities

Customers are responsible for providing accurate booking information and ensuring that all passengers comply with applicable UAE laws, regulations, and safety requirements. Customers are expected to be available at the agreed pick-up time and location, follow reasonable safety instructions provided by the driver, treat the vehicle and company property with reasonable care, and avoid any activity that may endanger passengers, drivers, or other road users. Any damage to a vehicle or company property caused by a customer or passenger may be subject to applicable charges.

### 6. Service Availability and Changes

All DOST GO Limousine services are subject to vehicle and driver availability. DOST GO Limousine reserves the right to provide an alternative vehicle or driver where reasonably necessary due to operational requirements, vehicle maintenance, traffic conditions, emergencies, or other circumstances beyond the company’s reasonable control. Where reasonably possible, customers will be informed of significant changes affecting their booking.

### 7. Privacy Policy

DOST GO Limousine respects the privacy of its customers and is committed to handling personal information responsibly. Personal information provided when making a booking, contacting us, or using our website may be collected, used, stored, and processed in accordance with our Privacy Policy. Customers are encouraged to review our Privacy Policy for further information about how their personal information is handled and protected.

### 8. Limitation of Liability

DOST GO Limousine will take reasonable measures to provide safe, reliable, and professional transportation services. However, to the extent permitted by applicable UAE law, DOST GO Limousine shall not be responsible for losses, delays, damages, or disruptions resulting from circumstances beyond the company’s reasonable control, including traffic congestion, road closures, weather conditions, accidents, government restrictions, emergencies, vehicle breakdowns, or other unforeseen circumstances. Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

### 9. Lost Property

Customers are responsible for their personal belongings while using DOST GO Limousine services. If an item is accidentally left inside one of our vehicles, customers should contact DOST GO Limousine as soon as possible and provide relevant details regarding the lost item and booking. While we will make reasonable efforts to assist in locating and recovering lost property, DOST GO Limousine cannot guarantee the recovery or return of any lost item.

### 10. Dispute Resolution and Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from or relating to the use of our services shall, where possible, first be addressed through good-faith communication between the customer and DOST GO Limousine. If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by applicable law.

### 11. Changes to These Terms

DOST GO Limousine reserves the right to update, modify, or amend these Terms of Service from time to time. Any updated version may be published on our website and will become effective from the date of publication unless otherwise stated. Customers are encouraged to review this page periodically to remain informed of any changes.

## Contact Us

If you have any questions, concerns, or requests regarding our Legal Information or Terms of Service, please contact DOST GO Limousine using the following details.

DOST GO Limousine LLC

The Bayswater By Omniyat, Business Bay, Dubai, United Arab Emirates
Email: [info@dostgo.ae](mailto:info@dostgo.ae)
Phone: +971 54 391 29 29
Website: [www.dostgo.ae](http://www.dostgo.ae)