1.1 Dost Go Limousine LLC (hereinafter referred to as “Dost Go”), a limited liability company incorporated under the laws of the United Arab Emirates (UAE) and properly licensed by the relevant economic and transport authorities, provides luxury chauffeured transportation
1.2 These General Terms and Conditions (“T&Cs”) govern all agreements, bookings, and service contracts made between Dost Go and its customers or website users (hereinafter referred to as the “User”, “Customer”, or “Passenger”) via our official website (dostgo.ae), email, phone, or direct communication channels.
1.3 By submitting a booking or utilizing our services, the User explicitly accepts these T&Cs. Any conflicting, modifying, or supplementary terms provided by the User are strictly rejected unless expressly accepted by Dost Go in writing.
2.1 Booking Requests: When a User submits a reservation inquiry via our website form, WhatsApp, email, or telephone, it constitutes an offer to enter into a service agreement with Dost Go.
2.2 Booking Confirmation: A binding contract is only established when Dost Go issues a formal, written Booking Confirmation electronically (via Email or WhatsApp) detailing the trip parameters and pricing. Receipt logs or automated acknowledgments do not constitute a final
2.3 Accuracy of Information: The User assumes full responsibility for ensuring that all information provided during the booking process (including but not limited to pickup times, flight numbers, names, contact numbers, and specific destination addresses) is accurate, complete, and legally truthful.
Dost Go maintains an exceptional punctuality record; however, we are not liable for service delays, missed flights, or cancellations stemming from external forces beyond our reasonable control, including but not limited to severe weather conditions, sudden traffic accidents, road closures mandated by authorities, gridlock, or flight schedule updates.
To maintain our fleet logistics and schedule integrity, Dost Go applies a strict policy for cancellations, adjustments, and missed pickups.
one (1) hour prior to the scheduled pickup time.
Chauffeurs will wait for the Passenger at the designated pickup point for a specific complimentary window. After this window expires without contact, the trip is deemed a “No-Show” and is fully chargeable at 100% of the fare.
5.1 Mandatory Regulations: All passengers must wear seatbelts at all times while the vehicle is in motion, in accordance with United Arab Emirates federal traffic laws. Passengers must strictly adhere to safety directives issued by the chauffeur.
5.2 Prohibited Actions: Smoking, vaping, and the consumption of illegal substances are strictly prohibited inside all Dost Go vehicles. Consumption of alcohol is prohibited unless explicit prior corporate clearance has been provided in accordance with local regulations.
5.3 Liability for Misconduct: The User assumes solidary liability for any deep-cleaning fees, physical damage, or vandalism inflicted upon the vehicle interior or exterior caused by their own actions or those of their guests. Dost Go will invoice the customer directly for actual repair or restoration expenses.
To ensure a seamless luxury service, Dost Go offers highly flexible payment methods. We accept:
7.1 Regulatory Oversight: Every single ride executed under these T&Cs is strictly bound by the rules, laws, and administrative updates issued by UAE transportation regulators, specifically including the Dubai Roads and Transport Authority (RTA), the Abu Dhabi Department of Transport, and equivalent entities across other Emirates.
7.2 Safety Interventions: The User acknowledges that our chauffeurs and fleet assets must comply with official regulatory directives regarding speed thresholds, maximum continuous driving hours, passenger capacity caps, and safety checks.
7.3 Regulatory Supremacy: If any individual provision within these T&Cs is found to conflict with or be overridden by an official mandate, decree, or ruling issued by the RTA or any other UAE judicial entity, that specific regulation shall take precedence. The remaining sections of these T&Cs will remain valid and fully enforceable.
8.1 Dost Go is liable under UAE law only for direct material damage caused to the User resulting from the Company’s proven intent or gross professional negligence.
8.2 To the maximum extent permitted by applicable local laws, Dost Go assumes no responsibility or liability for:
All software elements, copywriting, brand imagery, logos, website layout designs, and photographic assets featured on www.dostgo.ae remain the exclusive intellectual property of Dost Go Limousine LLC and are protected under UAE copyright laws. No part of our digital materials may be copied, repurposed, or scraped for commercial distribution without our explicit written authorization.
10.1 Governing Law: These T&Cs, the booking contracts, and all associated service provisions are governed entirely by the laws of the United Arab Emirates.
10.2 Dispute Resolution: Any conflicts, claims, or disagreements arising out of or in connection with our services shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
10.3 Severability Clause: If a court of competent jurisdiction determines that any clause or section within these Terms is invalid, illegal, or completely unenforceable, that finding will not affect the remainder of the The remaining clauses will continue to be fully valid and operational.
For any inquiries regarding these Terms and Conditions or to request booking clarifications, please contact us at: